What to do if you have an outage or electrical emergency
If you experience an outage, you first need to check your home's breaker panel (and any outdoor disconnects) to make sure the outage is not due to a tripped breaker. Also check with your neighbors to see if they are out of power. This helps to determine if the problem is isolated to just your home.
If the problem is outside your home, you will need to notify the cooperative. This can be done one of two ways.
Call the cooperative at 573-642-3326 or toll free 888-642-4840 and select option 1. Your call will be transferred to an automated outage reporting system. You will need the account number from your statement to report the outage.
Please note, having an accurate phone number on file will help speed the reporting process. If your phone number has recently changed, please notify the cooperative by phone or email.
Report the outage using a smartphone or tablet device If you have access to a smartphone or tablet device, download our mobile app by searching 'SmartHub' in the Apple iTunes Store or Android Market. The app is free and includes an option to 'Report an Outage'. Use this feature by simply tapping the icon, selecting the meter that is out, making any applicable notes about the outage and tapping submit.
While in the SmartHub app you can also tap the 'Outage Map' to view information about current outages at the cooperative.
Be prepared for extended outages
When outages become extended, keep in mind that it happens unannounced. The best way to get through one is to be prepared at all times.
-Keep flashlights and portable radios on hand with a supply of extra batteries.
-Keep refrigerator and freezer doors closed. Food should keep for up to 48 hours in a freezer, if the door remains closed.
-Have a supply of water on hand.
When someone is on life support
If you or someone in your household depends on life support equipment, please let the cooperative know. This does not guarantee faster restoration of electric service, but we can be aware of the information and let you know if other arrangements need to be made. It is a good idea to have a backup plan in case of an extended outage or emergency situation.
Option for portable generator owners
If you use a portable generator, we have an option for you. A device can be installed behind your electric meter which allows you to conveniently connect your generator and safely meet National Electric Code by preventing dangerous back-feed on to Callaway Electric's power lines.
This innovative device, known as a GenerLink transfer switch, makes connecting a generator to your home a very easy process. Once the GenerLink switch is installed, you simply plug your generator into the collar like device which is installed behind your electric meter. Your home is automatically disconnected from the power grid once your generator is engaged.
A reasonably priced monthly lease agreement with the cooperative is available to members. A combined surge protection/generator switch option is also available.
Some specific generator and electric service requirements must be met before we can install a GenerLink switch at your home. For more information contact our member service department or call 573-642-3326.